Services
Group Seven Consulting: Your Partner in Field Service Excellence
Field Service Experts
At Group Seven Consulting, we specialize in empowering utility companies to optimize their field service operations through tailored WFM implementations. Headquartered in Atlanta, GA, we bring industry expertise and flexible solutions to meet your unique needs—whether you’re seeking end-to-end implementation or focused support for specific challenges.
Why Select Group Seven?
We understand that no two organizations are the same. That’s why our services are designed to integrate seamlessly into your existing processes, providing exactly the level of expertise you require:
Ready to Transform Your Field Service Operations?
Full-Service Implementation: From assessing your current state to achieving a successful Field Service system go-live, we’ll guide you every step of the way.
Targeted Expertise: If your internal team is driving the project, we can help translate your business practices into a scalable WFM system solution that fits seamlessly into your operations.
Our Services
Group Seven offers comprehensive, turnkey, or componentized services to implement, upgrade, or optimize your WFM solution. Our Group Seven specialized service areas ensure every aspect of your WFM implementation and operation is optimized to meet your unique business goals.
1. Technical and Operational Strategy
We help you understand your current business state, define clear objectives, and create actionable strategies tailored to your organization’s goals and challenges. We align your field service strategy and business goals with the right technology to create a roadmap to achieve your field service objectives.
2. System Integration
Seamlessly connect your upstream, downstream, and middleware systems with your Work Force Management system. Our experts define high-level process flows, develop collaborative integration frameworks, and create an integration plan that minimizes disruption and maximizes efficiency.
3. Configuration and Stand-Up
Implement and configure your Field Service Platform to align with your specific workflows. From creating work areas and schedules to defining capacity and quotas, we build and test a prototype that ensures reliability, scalability, and user satisfaction.
4. End-User Training
Equip your team for success with tailored training services. From initial development testing through User Acceptance Testing (UAT), we provide hands-on workshops, custom training documents, and iterative updates to ensure users are confident and proficient with the platform.
5. Change Management
Leverage our experience to address process changes, stakeholder engagement, and employee concerns. We help define a communications plan and provide solutions that support a smooth transition to the new Field Service Platform, fostering organization-wide alignment. We use a customized ADKAR approach combined with over 25 years of experience in field service change.
6. Knowledge Transfer and Go-Live Support
Ensure a smooth launch with comprehensive Knowledge Transfer and Cutover support. Post-launch, we monitor user adoption, field routes, and provide actionable feedback to enhance training effectiveness and system utilization.
7. Custom Development
Extend the capabilities of your Field Service Platform with bespoke solutions tailored to your organization’s unique needs. From addressing specialized workflows to enhancing user experience, our custom development services unlock greater value and innovation.
No matter where you are in your Field Service system journey, Group Seven Consulting is here to help. Whether you need a trusted partner to manage the entire process or specialized expertise to enhance your internal efforts, our team delivers the solutions you need for success.
Let’s Get Started
Contact us today to learn how Group Seven Consulting can help your organization maximize the power of Field Service Platforms.
If you just have a general question about Group Seven, please fill out the form provided. If you’re ready to discuss how we can help you solve a business problem or just provide you an experienced project manager to drive your ideas to completion, please give us a call. Either way, you will receive a quick response from our team.