Water

The Importance of WFM systems for Power Companies

Workforce Management systems are crucial for water companies because they enable efficient scheduling, optimized field operations, improved safety compliance, cost reduction, and data-driven decision making, all while ensuring reliable water service delivery to customers by effectively managing their often geographically dispersed workforce across maintenance, repair, and construction projects.

Unique Challenges for Water Utilities

Complex Infrastructure
Water Utilities face distinct operational challenges distinguishing them from their power and gas counterparts:

  • Critical Resource Management
    Water is not just a utility but a vital resource for life, agriculture, and ecosystems. Interruptions in supply or quality can lead to immediate public health concerns, environmental damage, and customer dissatisfaction.

  • Complex Infrastructure
    Water systems often include a sprawling network of underground pipes, pumps, reservoirs, and treatment plants, which are harder to access and inspect than above-ground electricity and gas systems. These assets require specialized knowledge and tools for maintenance and repair.

  • Regulatory Compliance
    Water Utilities are subject to stringent environmental and health regulations. Field teams must ensure compliance during operations, such as fixing leaks, maintaining pressure levels, or testing water quality.

  • Emerging Challenges
    Climate change has led to increasing droughts and flooding, putting additional pressure on water infrastructure. A reliable Field Service Platform is crucial for efficiently adapting to these challenges

How Group Seven Supports Power Utilities
Group Seven helps Water Utilities to optimize your current WFM system or implement a new WFM solution to provide:

  • Optimized Workflows
    Use real-time data to optimize routes, schedules, and resource allocation, enabling water utilities to manage complex field operations with greater efficiency..

  • Real-Time Tracking
    Track technicians, vehicles, and equipment in real time to minimize response times during emergencies such as burst pipes or contamination issues.

  • Asset Management Integration
    Seamless integration with Asset Management Systems ensures technicians have the data they need, such as pipeline locations, repair histories, and compliance protocols, before arriving at a job site.

  • Mobile Enablement
    Field workers can access job details, report findings, and document repairs on the go with mobile devices, reducing paperwork and improving data accuracy.

  • Customer Engagement
    Enhanced communication with customers through notifications and real-time updates about service disruptions, helping build trust and transparency.

Benefits for Water Utilities
Our services are designed to optimize your field service organization to improve core performance metrics in the following areas:

  • Costs
    Reduce costs by identifying areas of opportunity to streamline your service.

  • Productivity
    Reduce drive time and admin time and optimize workflows to improve productivity.

  • Quality
    Reduce the number of repeat truck rolls required to resolve an issue..

  • Customer Satisfaction
    Real-time updates and transparency build trust and loyalty.

  • Compliance
    Modern technology and accurate data provide the tools needed to navigate evolving industry compliance.

Water Utilities are the backbone of healthy communities and ecosystems, requiring a tailored approach to managing field operations. Field Service Platforms provide the tools and technology to meet these unique needs, helping Water Utilities operate more efficiently, sustainably, and responsively than ever before.

Client References: City of Lubbock, Texas