Industry Insights

  • Six Ways to Drive Business Value and Productivity in Field Services


    Value creation in field service operations is complex. On the one hand, field service represents a significant investment in vehicles, technology infrastructure, and human capital. We all are aware of the relentless pressure to drive productivity from this expensive, cash intensive part of the business. However, the field workforce is at the same moment the face of the business to the customer, a key contributor to customer experience and satisfaction. What is a leader to do with these equally important, but often conflicting business goals?

    At Group Seven Consulting, we used our field service operations expertise to develop six guiding principles that, when taken together, will help leaders evaluate, compare and transform how they operate. These six principles are key components of our BeatSM – Comparative Value Analysis product.